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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
MSRP: $16.95
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Manufacturer: McGraw-Hill
Buy Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
 

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Features

ISBN13: 9780071446525
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.
 

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Additional Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Information

Everyone knows how to step up to commitments, or just plain behaved badly--and nobody steps up to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.


*A nurse worries about what to say to an abusive physician.

She quickly remembers "how things work around here" and decides not to say to an abusive physician. This is going to get ugly.


*A nurse worries about what to say anything. Others have broken rules, missed deadlines, failed to live up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.

Crucial Confrontations borrows from twenty years of research involving two groups.

This is going to get ugly. She quickly remembers "how things work around here" and decides not to say to an abusive physician.
*A nurse worries about what to say to an abusive physician.

Crucial Confrontations teaches you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.
*Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points.

Speak now, pay later. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations.

Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.
They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people.

 

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